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Refund Policy

Refund & Cancellation Policy

At FlipUp, we are committed to providing high-quality services that meet your needs and expectations. However, we understand that sometimes cancellations or refunds may be necessary. This policy outlines the circumstances under which you can request a cancellation or refund for services booked through the FlipUp platform.

Cancellations

Booking Cancellation Before Acceptance

You may cancel a booking free of charge until the service provider accepts the request. To cancel your booking, open the FlipUp platform, navigate to your booking details, and select “Cancel Booking.”

If the booking is canceled before the provider accepts it, you will receive a full refund of any advance payment made for the service.

Service Provider Unavailability

In rare situations where a service provider is unable to attend the scheduled appointment due to unforeseen circumstances, the provider may decline the service request.

In such cases, you will have the option to:

  • Reschedule the appointment to another convenient time.

  • Cancel the booking and receive a full refund (for advance booking services).

No cancellation fee will be applied in these situations.

Refunds

If your service involved advance payment, the refund will be processed to the user’s wallet or original payment method, depending on the payment option used.

Situations Not Eligible for Full Refund

A full refund may not be applicable in the following situations:

  • You cancel the booking after the service provider has accepted the request.

  • You are dissatisfied with the work, but the service was completed as described in the platform.

  • Minor delays or inconveniences occur during service delivery.

  • You request additional changes or services after the provider has arrived, which may result in extra charges.

Dispute Resolution

If you have any concerns or disputes regarding refunds or cancellations, please contact our support team.

Email: hello@flipup.me
Phone: +974 50109986
Address:
Bldg - 64 (2nd Floor), Saeed Bin Al Aas St.
Umm Ghuwailina - 840, Zone - 18
Doha, Qatar

Our team will work to resolve all issues fairly and as quickly as possible.

Important Notes

  • This Refund and Cancellation Policy applies to all bookings made through the FlipUp website or platform.

  • FlipUp reserves the right to update or modify this policy at any time without prior notice.

  • The latest version of this policy will always be available on our website.

By using the FlipUp platform, you agree to the terms outlined in this Refund and Cancellation Policy.

Sincerely,
The FlipUp Team